• Ensure you have your Base Serial number, Customer Number and Customer Zone password
• Ensure you have the supervisor password for the dataset
• Ensure you have the build number of the version of Sage 50cloud Pastel you are running

For guidance on where to find this information, refer to the article Datafix: FAQ.

To make a backup, refer to the article Processing a backup for a normal backup.

Refer to the article Processing a manual backup when you can’t open Sage 50cloud Pastel.

1. Go to portal.sage.co.za/accounting.
2. Enter your Customer Number and portal Password.
   • If you don't remember your password, click Reset Password and follow the prompts
3. Click Sign In and select your package from the drop down list.
4. Click Continue and select Support.
5. Click Data Management then Datafix.
6. Select the Incident Reference Number given to you by support.
7. Enter your Name and Accept the Terms.
    CAUTION: A datafix normally takes 1-2 working days. Don't work in the company for the period that we're fixing your data.  
8. Enter the Build Number and the Supervisor Password.
9. Click Choose File and go to the backup you made.
10. Click upload and wait for the upload to complete.
    • This process can take time depending on the size of the dataset
    • To avoid the page timing out, move your mouse around the screen periodically
11. Once complete the file will appear under Upload File (Files to be fixed).

If you need to add more users or companies to Sage 50cloud Pastel, leave your details, and we'll be in touch.